Nicolle, age 53, intended to spend the rest of her working years with WW. She had spent 18 years with the company, which came to an abrupt end on 05/14/2020.
In 2001 Nicolle lost 55 pounds on the program. The following year she joined the WW team as a guide. She went on to be a chat coach for 6 years (two as a priority agent) and personal coach. She took on these roles at their inception in 2014.
She loved her job! She truly enjoyed helping her members during their journey, and witnessing their transformation firsthand. One of Nicolle’s strengths (as well as something she enjoyed greatly) was working with members in customer service who were ready to stop the program when they were frustrated, at the point of giving up.
After some time speaking with Nicolle, these members felt renewed and energized, ready to keep going. She has that way with people, and while she was helping them, she was getting something very special back. That was her why! A sense of purpose, of being part of something meaningful.
Nicolle was certainly very popular with members, and had excellent reviews. She had top notch metrics (ratings of her performance employees could access) and members let her know how important she was.
On 05/14/20 she was terminated via the mass Zoom audio only firing that WW orchestrated so poorly.
She was cruelly axed, while inexperienced new hires were spared. New hires and decades long employees earn the same salary! Why did these workers stay, and a true pro like Nicolle get subjected to this treatment?
It clearly illustrates that her years of service, commitment and dedication had no meaning to this company. She believed over the many years, that she was a valued employee, and learned otherwise In the most devastating possible manner.
What was your why, Weight Watchers? Why couldn’t you give dedicated long term team member such as Nicolle anything more than an invitation to the Zoom firing squad?
Anyone still with this company needs to think about what WW means to them, and then consider what they mean to WW. The answer is simple: nothing. All of the team is expendable. Though why they kept some and not others has not only no simple answer, but no answer at all!
We are waiting WW. It’s never too late for at the least an apology and explanation. When you cut your next round of loyal team members, here is a word for corporate: Compassion. Further, WW members, if this company has no regard to the well-being of their own team, do you matter? Did this company earn your loyalty?
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